What is Lyo Essence? Lyo Essence is an online self-care store offering thoughtfully selected products designed to elevate your daily wellness routine. From skincare essentials to lifestyle items, everything is chosen to help you feel refreshed, confident, and balanced. How long does shipping take? Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most customers receive their orders within 5–10 business days. Do you offer tracking for orders? Yes. Once your order has shipped, you’ll receive a tracking number via email so you can follow your package every step of the way. Where do you ship from? We work with trusted fulfillment partners to ship products from carefully selected warehouses based on availability and your location, helping ensure faster delivery times. Can I return my order? Only if your product is damaged, defective, or incorrect , we offer a return window (typically within 14–30 days depending on the item). Products must be unused and with original packaging. Please contact support for assistance. lyoessence.help@gmail.com What if my order arrives damaged or incorrect? If something arrives damaged or not as expected, contact us right away with your order details and photos. We’ll make it right as quickly as possible. Are your products safe and high quality? Yes. Every item at Lyo Essence is selected with quality, safety, and effectiveness in mind. We focus on products that support real self-care routines and everyday wellness. How can I contact customer support? You can reach us anytime through our contact page or email support. We typically respond within 24–48 hours on business days. Do you restock items? Some of our best-selling items are restocked regularly, while others may be limited edition or seasonal. If something you love is sold out, check back soon or join our email list for updates. Do you offer discounts or promotions? Yes! We occasionally run special promotions and exclusive discounts for subscribers. Sign up for our email list so you don’t miss out.