Shipping Policy

Overview

 

Thank you for shopping with Lyo Essence. This Shipping Policy outlines how and when orders are processed and delivered. By placing an order with us, you agree to the terms outlined below.

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Order Processing Time

 

All orders are processed within 5–10 business days, excluding weekends and holidays. During periods of high demand, promotions, or holidays, processing times may be extended.

 

Once your order has been processed, you will receive a confirmation email with shipping details and tracking information (if available).

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Shipping Methods & Rates

 

Shipping options, carriers, and rates are calculated at checkout based on your location and selected shipping method. Rates may vary depending on order value, destination, and shipping speed.

 

We reserve the right to change shipping carriers or methods when necessary to ensure safe and timely delivery.

Estimated Delivery Times

 

Estimated delivery times are provided at checkout for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.

 

Lyo Essence is not responsible for delays caused by shipping carriers or external circumstances.

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Domestic & International Shipping

 

We currently ship to the United States. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

 

Customers are solely responsible for any additional customs fees, taxes, or import charges. These fees are not included in the product price or shipping cost.

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Order Tracking

 

Where available, tracking information will be provided once your order has shipped. Please allow up to 24–48 hours for tracking updates to appear.

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Incorrect Address & Undeliverable Packages

 

Please ensure all shipping information is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

 

If a package is returned to us as undeliverable, additional shipping fees may apply to reship the order.

 

 Lost, Stolen, or Damaged Packages

 

Lyo Essence is not responsible for lost or stolen packages once marked as delivered by the carrier. If your order arrives damaged, please contact us by email within 5 business days of delivery with supporting photos so we may assist you.

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Changes & Updates to This Policy

 

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

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Contact Us

 

For shipping-related questions, please contact us via email  at lyostudios111@gmail.com. Due to high volumes of inquiries, please allow up to 48 hours for a response.