Refund Policy

Refund Policy

 

Overview

 

Thank you for shopping with Lyo Essence. We take pride in offering luxury self-care, skincare, health, and beauty products with a strong focus on quality, safety, and product integrity. Due to the nature of these products and to protect product consistency for all customers, we maintain a strict **all sales are final** policy.

 

By placing an order on our website, you acknowledge and agree to the terms outlined in this Refund Policy.

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All Sales Final

 

Due to hygiene, safety, and quality control standards, **all sales are final**. We do not accept returns, refunds, or exchanges for any products once an order has been placed.

 

This policy is in place to protect the integrity, consistency, and safety of our skincare, beauty, and wellness products for all customers.

 

No Returns or Exchanges

 

We do not accept returns or exchanges under any circumstances, except where required by applicable law.

 

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Damaged or Defective Items

 

If your order arrives damaged or defective, please contact us **via email only** within **5 days** of delivery. Include your order number and clear photos of the damaged item and packaging.

 

If approved, we may offer a replacement, store credit, or refund at our discretion.

 

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Non-Refundable Items

 

The following items are not eligible for refunds or returns:

 

* Opened or used products

* Sale or promotional items

* Gift cards

* Digital products (if applicable)

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Refund Processing

 

As all sales are final, refunds are not issued once an order has been placed, except where required by applicable law or at our sole discretion in exceptional circumstances.

 

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Order Cancellations

 

Orders may only be canceled if they have not yet been processed or shipped. Once an order has entered processing, it cannot be canceled.

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Exchanges

 

We do not offer exchanges.

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Policy Updates

 

We reserve the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon posting on this page.

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Contact Us

 

For questions regarding refunds or returns, please contact us **via email only** at lyostudios111@gmail.com. Due to high volumes of inquiries, please allow up to **48 hours** for a response.